What happened when Horn & Hardart went outside the densely populated city and into the countryside?
“The Automat in the Forest” was located in Sterling Forest Gardens, a 125-acre private park filled with attractions such as huge floral displays, children’s playgrounds, fountains, and a meditation garden. The enterprise, created by a NYC investment company, was a one-hour drive outside New York City.
The Gardens presented a highly-engineered version of nature achieved with imports such as 1.5M tulip bulbs and 300 robins for the grand opening in spring of 1960. (The robins arrived by plane.) There were swans, peacocks, cranes, and flamingos, while native wildlife was strongly “discouraged” from participating. There were even special “picture-taking spots” where a sample photograph was displayed along with precise instructions on how to get the same results.
At the time of the 1960 opening a wire-service story disclosed a jarring fact: “The setting is so romantic that few visitors would guess that the Union Carbide Corporation’s laboratory is constructing an atomic reactor over the nearest hill.” That did not seem to deter visitors.
Into this surreal wonderland came the Automat in 1962. That summer a promotional photo showed children feeding a deer in front of a wall of vending cubicles – which was odd since deer were forbidden in the gardens. The photo’s caption explained that the Automat was the first to be located outside a city, and described it as having redwood planks and pastel panels rather than the usual marble facing “in keeping with its surroundings.” In the postcard above, the vending wall looks oddly out of place in the high-ceilinged building and has little feel of an urban Horn & Hardart.
At the same time that the Automat moved into the Sterling Forest Gardens, Horn & Hardart’s Food Service and Management Division was advertising that it could furnish In-Plant ‘Automats for Industry’. I suspect the factory installations were very similar to the array in the Gardens.
The Automat was not the first eating place in the Garden’s International Pavilion. A 1961 postcard described the original eating place, a buffet, as “tastefully decorated in international motifs.” Nor was it the last restaurant in the Pavilion. It was there only two years, continuing in business through the 1964 season. By the 1965 Spring Festival the Automat in the Forest had been replaced by the Sterling Farms Restaurant. Later, in 1968, there was a Schrafft’s occupying the Pavilion.
Horn & Hardart also operated a second eating place in the Gardens, Peacock Patio, that had a cafeteria and barbecue. Not far from the park, it ran a Country Store where, ironically, H&H frozen prepared dishes were sold. It’s not clear how long either remained in business under Horn & Hardart’s ownership.
As might be imagined, Sterling Forest Gardens was popular with garden clubs, groups of older adults, and bus tours generally. Without doubt its most unusual guests were Marshall Tito of Yugoslavia and his wife who visited in summer 1963, one day after Tito enemies had infiltrated the Waldorf Towers where the Titos were staying in NYC. Distrustful of the city’s ability to protect him, Marshall Tito cancelled plans to attend a 1,100-person dinner at the United Nations, asking instead to visit a farm. He was taken to Sterling Forest Gardens, where he and his wife lunched at the Automat. Walking through the Automat’s cafeteria line, he chose a hamburger steak, french fries, and macaroni while she accompanied her ground meat with fries, carrots, and spinach.
After several years of slumping attendance, the Gardens closed in 1976. Later, it became a site for medieval jousting.
© Jan Whitaker, 2020
In the late 19th century owners of large popular-price restaurants began to look for ways to cut costs and eliminate waiters. The times were hospitable to mechanical solutions and in 1902 automatic restaurants opened in Philadelphia (pictured below) and New York. In both cities, a clever coin-operated set-up – and a name – were imported from 
The Automat in NYC was owned by James Harcombe, who in the 1890s had acquired Sutherland’s, one of the city’s old landmark restaurants located on Liberty Street. The Harcombe Restaurant Company’s Automat was at 830 Broadway, near Union Square. Reportedly costing more than $75,000 to install, it was a marvel of invention decorated with inlaid mirror, richly colored woods, and German proverbs. It served forth sandwiches and soups, dishes such as fish chowder and 
Undeterred by the first Automat’s fate, Horn & Hardart moved into New York in 1912, opening an Automat of their own manufacture at Broadway and 46th Street (pictured). It turned out that New Yorkers did indeed use slugs, especially in 1935 when 219,000 were inserted into H&H slots. But despite this, the automatic restaurant prospered, expanded, and became a New York institution. By 1918 there were nearly 50 Automats in the two major cities, and eventually a few in Boston. Horn & Hardart tried Automats in Chicago in the 1920s but they were a failure. On an inspection tour in Chicago, Joseph Horn noted problems such as weak coffee, “figs not right,” and “lem. meringue very bad.”
The Automats hit their peak in the mid-20th century. Slugs aside, the Depression years were better for business than the wealthier 1960s and 1970s when some units were converted to Burger Kings. In 1933 H&H hired Francis Bourdon, the French chef at the Sherry Netherland (fellow chefs called him “L’Escoffier des Automats”). In 1969 Philadelphia’s first Automat closed, being declared “a museum piece, inefficient and slow, in a computerized world.” That left two in Philadelphia and eight in NYC. The last New York Automat, at East 42nd and 3rd Ave, closed in 1991.
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Restaurant-ing through history 