Tag Archives: tipping

Check your hat

The topic of hat checking in restaurants, nightclubs, and hotels, a popular subject in early 20th-century journalism, is so full of lore that it’s hard to know what to believe. Here’s what seems to be the story as best I can determine.

Hat checking in restaurants started as an independent money-making enterprise around 1900, beginning in New York City and gradually spreading westward. Before that, men took their hats into dining rooms, placing them under their chairs. (In cheap restaurants they kept them on while eating.)

It was considered perfectly fine for women to wear their hats at the table.

But hat checking for men wasn’t really new. It was common at fancy-dress balls in the 1800s. Many regarded it as a scam. An organization or group would throw a ball in a large venue such as Madison Square Garden. Tickets were advertised at the high price of $5. However, hardly anyone bought a ticket, getting them free instead from saloon keepers. When guests arrived at the ball they were required to check their hats, for which they were charged $2, the true price of admission. Those in the know referred to these balls as “hat check affairs.”

Around 1900 restaurants began granting concessions to entrepreneurs who offered to pay them substantial sums to run a hat checking service. At first many were staffed with immigrant boys who were rudely persistent in demanding that male guests surrender their hats before entering the dining area. Gradually, the boys were replaced with attractive young women who used honey rather than vinegar to induce men to give up their hats. Upon exiting the restaurant patrons were expected to leave a tip of at least 10 cents, up to 25 cents by the 1930s.

Concession owners paid thousands of dollars a year for the privilege of running a hat check service and, often, of supplying washroom attendants as well. In nightclubs they provided women to sell cigarettes and flowers. In the early years the amounts paid for these concessions allegedly figured as important contributors to nightclub profits.

All the tips collected by hat checkers went to concession owners, while the attendants received a low hourly wage. Newspaper stories revealing this set-up were perennials from 1910 into the 1950s, suggesting that there were always plenty of people for whom it was news that hat check “girls” didn’t keep the tips.

The menial job of hat checker was infused with glamour by gossip columnists and a number of Hollywood movies [top photo: Hat Check Girl, 1932]. This no doubt helped attract fresh recruits – including aspiring actresses who hoped to be “discovered” — in what was a high turnover, dead-end occupation. Want ads sought “attractive girls with pleasing personalities.” Meeting daily tip quotas through appearance and demeanor was a key to survival in what today is recognized as a “pink collar” job, i.e., one supposedly requiring no special abilities but demanding strenuous emotional labor. Acting talent came in handy. Occupants of the job became quite adept in shading the meaning of “Sir!” and “Thank you.”

Among the stresses of the job was the necessity to be gracious with patrons who flirted, pinched, left poor tips, and sometimes grew angry and slung insults. Hearing over and over how men had paid more in tips than their hats were worth became tiresome. So did laughing at jokes. Cartoonist W. E. Hill perfectly captured the facial expression of a woman preparing to respond hilariously to a bad joke.

Some hat checkers went to court to claim tips as theirs, but did they ever win? I doubt it. Many hotels and restaurants avoided the stigma associated with hat checking by running their own services while making it clear that tips were unnecessary. The Exchange Buffet chain advertised in 1914, “No hat-boy to hold you up.” Schraffts’ deposited tips in an employee sick benefit fund. Legislation was offered in some cities and states requiring that hat check stations either post a notice stating that tips went to a concession owner or turn them over to the attendants.

Overall, hat checking thrived best in big-city nightclubs visited mainly by tourists.

One of the rare hat checkers who beat the system was Renee Carroll, who ran her own concession at Sardi’s. The daughter of a New York City rabbi, she changed her name from Rebecca Shapiro and became part of the entertainment world, a Broadway personality known for witty quips. She appeared in movies, published a book about her experiences with celebrity customers, authored a gossip column, and backed theatrical productions.

By the mid-1920s, with many people going to restaurants and nightclubs by car, hat checking declined as hats were left in the car. By the mid-1930s fewer men wore hats, especially the young. Hat checking in restaurants can still be found but no one is forced to use it and the glamourous hat check girl is no longer a figure of popular culture.

© Jan Whitaker, 2018

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Filed under night clubs, patrons, restaurant controversies, restaurant customs, restaurant etiquette, women

How Americans learned to tip

Tipping began in the U.S. in the 1840s, probably imported from Europe by Americans who began traveling abroad on the new trans-Atlantic steamships. By the end of the 19th century all the aspects of tipping we know today were widely practiced – and widely criticized..

Before that, people believed, Americans considered themselves social equals no matter what their economic circumstances and wouldn’t demean another person by treating them as an inferior (excepting, of course, slaves, Indians, and indentured servants), nor would any self-respecting person accept a gift of money for a helpful act.

Tipping wasn’t so much linked to restaurants as to hotels, applying to porters and doormen as much as to dining room waiters. There were few restaurants outside hotels then, especially when it came to places patronized by the rich.

Affluent Americans initiated tipping, beginning at summer resorts. The custom was to tip hotel staff upon arrival at a “crack watering hole” such as Saratoga or Newport, guaranteeing good treatment for the stay — and an expectation of more before the guest’s departure.

The word tip was British English and many critics blamed England for the custom, but it wasn’t purely English. It had many names, such as fee, gratuity, honorarium, and the French douceur and pourboire – plus the loaded terms bribe and baksheesh. But, overall, fee was used more often than tip in the 19th century, inspiring a popular quip in the 1870s, “When you have feed the waiter of the summer resort, then he will feed you.”

Tipping had many critics. But who to blame? At first public opinion singled out the rich for unfairly using their wealth to get special favors from waiters, leaving everyone else to suffer neglect – or even abuse. Failure to tip in the dining room could mean pointed rudeness, slow service, small portions, or even having food spilled on you.

Waiters came in for plenty of blame, with criticism often devolving into bigotry. According to an 1873 editorial, Black and Irish waiters comprised “two classes of imported persons in this country whose insolence and absolute indifference to the wants of those whom they are well paid to serve is sufficient to make this country stink in the nostrils of any tourist.” Another opinion piece stated that, if not tipped, insolent “ebony” waiters would “spill soup down the back of [a customer’s] neck, and ‘swipe’ his beefsteak over a dish which has recently held a broiled mackerel.”

Coney Island, where waiters were said to regard tips as “the sole absorbing object of existence,” was also singled out, particularly its fancier eating spots such as at The Oriental Hotel with its turrets and 480 rooms. In the 1880s as many as 3,000 waiters worked at Coney Island, some making as much as $25 a week in tips, about double the weekly wages of male office clerks at that time.

As waiters began to expect to be tipped – or else! – more customers began leaving tips. Some employers refused to permit tipping saying it eroded their control over the standard of service. But, according to critics, a more typical reaction was for restaurant owners to take advantage of the situation by reducing waiters’ pay. An 1883 reader’s letter to a Cleveland paper voiced a quite modern view of waiters’ pay: “Until the hotels pay living prices the waiters must look to well-disposed guests who have the means, to give them extra money, for which they will receive extra attention.”

It was also alleged that some restaurant owners stopped paying waiters any wages at all, sometimes even charging them a fee to work at places where tips were large. This is quite believable considering that some drive-ins of the mid-20th century did the same.

Tipping first became common in the Northeast, New York City especially. In 1883 Charles Delmonico, then head of NY’s Delmonico restaurants, told the NY Tribune that tipping had become so well established throughout the U.S. that it could not be stopped.

But that wasn’t quite true – yet. It was not often found across the country until the end of the century, particularly not in the West where the “spirit of independence” reportedly caused hotel, restaurant, and railroad employees to refuse tips. A Portland OR paper reported in 1886 that tipping had not “obtained any very strong foothold on this coast.”

How much to tip changed over the century. An early consideration was how big the dining group was. Since it was more trouble to serve a table of four than a table of two, the latter was supposed to leave proportionately more. By the end of the century it was based mainly on check size, 10% generally viewed as the right amount.

A writer in 1877 asked plaintively, “How many centuries do you suppose it will require to eradicate the custom of ‘tipping’ waiters?” By now we can answer “definitely more than one, going on two.” Attempts to eradicate tipping failed, including those by waiters’ unions in the 1890s. Instead, some clever individuals experimented with mechanical contraptions that eliminated the need for waiters.

Self-service restaurants offered another alternative. Near the end of the century many people cheered the emergence of waiterless eating places such as Chicago’s cafeteria-style lunch clubs and European automats. These and “quick lunch” eateries would become popular after the turn of the century – and still are.

© Jan Whitaker, 2018

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Filed under patrons, restaurant controversies, restaurant customs, waiters/waitresses/servers

L’addition: on tipping

In an interview for the story “What do we tip waiters for?” in the online magazine Salon, Steve Dublanica, author of the blog (and book) Waiter Rant, says that in his experience restaurant patrons, no matter what they may say in surveys, do not actually tip servers based on the quality of service. Rather, there are numerous other factors that influence why and how much they tip, such as social convention, mood, guilt, shame, or who knows what.

The subject of tipping is, in my opinion, a fascinating one with endless dimensions. There are so many wrinkles in this aspect of the server-patron relationship that I’ve tumbled upon in researching restaurant history that I find it hard to put it all together into a coherent post. So, for now, I’ll skip that and simply comment on one of Steve’s suggestions for how servers can influence the size of their tip. He recommends concentrating on cultivating regular customers: “You remember their favorite wine, their anniversary, their favorite table. You make them feel special so they’ll feel loyal …”

Good advice. But it reminds me of one of cruder methods (“dodges”) servers used to employ in the 19th century to curry favor with regular customers — one that the restaurant industry has done its best to stamp out but that undoubtedly still goes on in places that have lax checking systems. It is to give selected patrons more or better food than they ordered – a porterhouse rather than a sirloin – while charging them for the cheaper item. The customer still comes out ahead even after rewarding the server with an extra-large tip.

As early as the 1880s management tried to head off the game by installing a spy box (sometimes occupied by the restaurateur’s wife) in the pickup area of the kitchen, or by stationing a checker at the door to the dining room to see and record exactly what the server was delivering to the customer. Of course these tactics didn’t really work.

© Jan Whitaker, 2010

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Tipping in restaurants

Until I found this card I was convinced that the custom of waiters disclosing their first name started in the 1970s. The Village Barn was a Greenwich Village restaurant and night club. I’d guess this card dates from the 1950s. Many people dislike having servers tell them their names because they feel it’s a smarmy way to wangle a bigger tip.

The first mention of tips (originally known as fees or douceurs) I’ve found was in 1840: “The renumeration [sic] of the eating-house waiter, though based on the voluntary system, is yet a fixed one, like a physician’s fee. His honorarium is the moderate sum of one penny.” Keep in mind that an average dinner at this time usually cost 25 to 50 cents.

Today we pretty much accept tipping as an inevitable part of eating out but that wasn’t always so. One hundred years ago there were many people who wanted to eradicate tipping, which had only become commonplace around 1890. They were convinced the custom was a foreign one that didn’t belong in a democratic society. They felt it created an unhealthy master-servant relationship in which the server either groveled or tried to manipulate the customer. One of the things critics hated most were snooty waiters in upscale restaurants who made guests anxious by subtly hinting they were low-class pretenders who didn’t belong in a fine restaurant. This worked like a charm with insecure folks who compensated by leaving a generous tip to prove they were legit.

More recently, other waiters revealed that the snooty method produces better tips than the friendly approach. Maybe servers should say, “Hello, my name is … none of your business.”

© Jan Whitaker, 2008

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